Refund and Returns Policy

HomeRefund and Returns Policy

Refund & Returns Policy

Effective Date: July 19, 2026

At HANIWA, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, odors, or damage.

HANIWA reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or received incorrectly:

  • Hijabs
  • Underscarves
  • Accessories
  • Items marked as Final Sale or Non-Returnable
  • Gift Cards

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer support team within 14 days of delivery.

Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to:

  • A defective item.
  • An incorrect item sent by HANIWA.
  • Damage during shipping.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it promptly.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as HANIWA is not responsible for items lost during return transit.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return or exchange, please contact us through our Contact Us page.

Last Updated: July 19, 2026